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Fixed Ops Roundtable: Ben Chodor & Ted Ings Discussion

Featuring AI & the Future of Dealerships' Customer Experience in 2024.

AI can have a profound impact on streamlining call processes and creating personalized interactions making it easy to deliver an exceptional customer experience.

In a comprehensive discussion featuring Ben Chodor, CEO of CallRevu, and Ted Ings from Fixed Ops Roundtable, the automotive industry’s future unfolds with insights into CallRevu’s cutting-edge technology. Beginning with a spotlight on CallRevu’s mission to enhance customer engagement, the duo emphasizes the pivotal role of service calls, detailing how AI, particularly through CallRevu’s ServiceVision Pro, transforms routine phone interactions into valuable opportunities for personalized customer engagement. Ben Chodor then unveils CallRevu’s 2024 plans, emphasizing constant innovation and enhanced customer interaction tools.

The exploration continues with a focus on fixed operations, shedding light on the profound impact of AI in streamlining call processes, offering actionable insights, and refining dealership strategies for optimal success. The dynamic duo concludes with a visionary discussion on the evolving landscape of customer experience, where the harmonious collaboration between AI and human expertise emerges as the driving force in revolutionizing customer interactions in the automotive industry.

Capitalize on High Demand

In your Fixed-Ops Department

  • Ongoing Inventory Challenges: The persistent inventory challenges in dealerships are a result of disrupted supply chains, impacting the availability of vehicles for service.
  • Atypical Vehicle Pricing: Fluctuations in market conditions have led to unusual pricing trends for vehicles, affecting service pricing and customer expectations.
  • Selective Car Buying: Buyers are becoming more discerning, waiting for specific features in high demand, a behavior exacerbated by chip shortages and influencing service scheduling.

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It's made a massive difference. With every single one of our calls, we see a script as to what we did right, and areas of opportunity. Using those scripts with each of our team members to coach and counsel them moving forward is providing a much better experience for our customers and teammates.

JOHN PATTERSONPresident OC Auto Group

The minute you think you got your phones figured out or you're doing really well in your phone process, CallRevu has a great way of showcasing and identifying - no we still need work. We had a lot of phone calls coming in, we didn't know how well they were getting handled, and didn't have the time to listen to the recorded calls.

STEVE LINDSAYVice President Lindsay Automotive

CallRevu can pick up on what I call the Spidey Senses where they sense there's frustration with this customer, let's make sure someone's aware. CallRevu gets into the DNA of your store, and that's where all their training and development comes into play, and why we infused them into our Germain Academy.

SHAUN KNIFFINDirector of Marketing & Technology Germain Motor Company