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TotalCX has been acquired by CallRevu!

Remove your customer call blind spots

Identify how your customers connect with your dealership

Elevate your customer calls. Maximize revenue today and referrals tomorrow.

Our communication intelligence solution empowers dealerships to maximize the revenue stream from your most important channel, the phones. Our holistic CI solution monitors every sales call, tracks performance, provides deal-saving alerts and notifications to avoid missed opportunities that impact customer engagement and revenue growth.


More than 110 million dealerships calls monitored


of all leads originate with a phone call


of customer interactions still take place on the phone

Communication Intelligence

Powered by AI

  • The most accurate End of Call status, Appointmentand Department classification available in the automotive industry.

  • Advanced machine analytics gives dealer insights into customer agent emotion, sentiment. silence, and overtalk.

  • Call Connectivity Reporting with Detailed Call Flow and Visual Voice to identify break points in the call.

  • Voicemail Monitoring with AI Text Conversion and Alerts.

car dealer inventory management software
automotive call monitoring and recording

Call Monitoring and Tracking

Caller transcriptions and summaries

CallRevu’s unique system allows you to drill down into critical phone metrics that affect your dealership’s sales and service profits.

  • Get your employees coached on best phone practices.

  • Receiver 24/7 automated phone alerts.

  • Drill down into phone metrics.

  • Create a better experience for your customers.

Contact us today

It's made a massive difference. With every single one of our calls, we see a script as to what we did right, and areas of opportunity. Using those scripts with each of our team members to coach and counsel them moving forward is providing a much better experience for our customers and teammates.

JOHN PATTERSONPresident OC Auto Group

The minute you think you got your phones figured out or you're doing really well in your phone process, CallRevu has a great way of showcasing and identifying - no we still need work. We had a lot of phone calls coming in, we didn't know how well they were getting handled, and didn't have the time to listen to the recorded calls.

STEVE LINDSAYVice President Lindsay Automotive

CallRevu can pick up on what I call the Spidey Senses where they sense there's frustration with this customer, let's make sure someone's aware. CallRevu gets into the DNA of your store, and that's where all their training and development comes into play, and why we infused them into our Germain Academy.

SHAUN KNIFFINDirector of Marketing & Technology Germain Motor Company