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TotalCX has been acquired by CallRevu!

Service is the heart of the dealership

Great Service turns one-time buyers into lifetime customers.

Sales may start the initial customer relationship, but providing excellent customer service in your fixed ops department is how you make customers for life. CallRevu’s ServiceVision provides unparalleled conversational insights, organizational performance reporting, and powerful real-time alerts that remove blind spots and unlock next level customer engagement. Keep your customers connected, engaged, and delighted with your service experience.

Identify opportunities & customer service issues

Ensure phone connectivity by optimize staffing based on call trends

Take immediate action with real-time alerts

Monitor & improve organizational performance with powerful reporting & analysis

Get Game-changing AI Insights

ServiceVision is a paradigm shift in conversational intelligence for fixed ops departments. CallRevu’s superhuman AI and machine learning provides dealers with industry-leading insights. No more guessing what your customers are saying on calls – now you know.

  • Service Offerings: what service products are you customers discussing on calls?
  • CSI Warnings: are your customers getting angry with your agents?
  • Pricing Discussed: are your customers calling to compare your prices to other dealers?
  • On-hold Hangups: are your customers being put on hold too long?
  • Status Checks: are your customers asking about the status of their vehicle?
  • And many more!

Understand staff performance across the entire enterprise

ServiceVision provides unprecedented insights into employee, department, and store performance for fixed ops. Flexible reporting lets you uncover the hidden gems that lead to better customers service and increased revenue in your fixed ops departments.

CallRevu’s superhuman AI technology gives dealers access to powerful insights at all levels of the organization:

  • Enterprise-level views of all call data
  • Compare all call metrics and insights across Stores, Departments, and Employees
  • Dive deep via analytics to discover performance optimization opportunities
  • Track and respond to customer service issues in real-time

Take immediate action with real-time alerts

In the service world, minutes matter. ServiceVision’s powerful, real-time alerts let you take immediate action on opportunities and issues – to ensure you maximize customer engagements and address customer issues before they become bigger problems.

Stay in the know with alerts like:

  • Status check
  • CSI warning
  • On-hold hangup
  • Refund request
  • Appointment opportunity
  • And many more!

vBDC (virtual Business Development Center)

Create appointments and improve customer retention

Nourish existing and new customer relationships

Increase customer satisfaction and department profitability

Create positive dealer experience

vBDC - car dealer call monitoring services

Contact us today