Service is the heart of the dealership
At CallRevu, we understand that exceptional service is the key to customer loyalty. Our Intelligent Communication Solution for service departments combines advanced telephony, call monitoring, in-depth analytics, and real-time, actionable insights. With features designed to optimize staffing, improve performance, and boost customer satisfaction, you can ensure every interaction is seamless and effective.
AT-A-GLANCE DASHBOARD
Quickly access key metrics and insights
SUPERHUMAN AI INSIGHTS
Critical call intelligence for every call – appointments set, status check, recalls discussed, pricing discussed, on-hold hangups and more.
FULL VISIBILITY INTO EVERY CALL
ServiceVision Pro is the ONLY call analytics solution that gives you insights into which service offerings were mentioned.
IDENTIFY CUSTOMER ISSUES
Powerful insights that help you understand customer service and call handling issues within the dealership.
REAL TIME ALERTS
Stay on top of issues and opportunities
DEALSAVER ALERTS
Be alerted to appointment opportunities, customer service issues, and call handling misses.
KEYWORDS ALERTS
Create custom keywords or phrases and get alerts based on what your employees and customers say.
CONVERSATION INSIGHTS ALERTS
Understand what topics your customers are discussing; status checks, refunds, pricing, and more.
Leverage AI Technology and Comprehensive Reporting to Transform Your Service Operations
Transform Your Service Operations with Advanced AI and Insights
Optimize your service operations with CallRevu’s powerful AI technology and comprehensive reporting. Understand staff performance across the enterprise, from individual employees to entire departments and stores. Our flexible reporting uncovers hidden opportunities, leading to better customer service and increased revenue.
Key Features:
- Enterprise-level views of call data
- Comparative metrics across stores, departments, and employees
- Deep analytics for performance optimization
- Real-time tracking and response to customer issues
Immediate Action with Real-Time Alerts: In the service world, minutes matter. Our real-time alerts help you maximize customer engagements and address issues promptly with notifications for status checks, CSI warnings, on-hold hangups, refund requests, appointment opportunities, and more.
PERFORMANCE TRACKING