Customers are sophisticated, technologically armed, low on patience, and a click away from gone. Here’s what the 5th-gen consumers don’t want: long hold times, uneducated and disinterested staff, beat-around-the-bush sales people, automated, impersonal emails that tell them nothing, bad websites, and bad attitudes.
by Cory Wright
Check out our infographic to find out the top ten ways to provide Tier One customer service in your BDC!
